Refund policy

Last updated: May 2026

1. Your Rights

We comply with the South African Consumer Protection Act (CPA) to ensure your rights as a consumer are protected.

2. Faulty or Incorrect Items

You may return items within 3 months if they are defective, damaged, unsafe, or not as described. You may choose a repair, replacement, or full refund. Return shipping for approved faulty items is covered by us.

3. Change-of-Mind Returns

We accept returns within 14 days of delivery if items are unworn, in original packaging, with tags attached and proof of purchase.

The following cannot be returned for change of mind:

  • Earrings (hygiene reasons)
  • Custom/personalised items
  • Final sale items

Return shipping for change-of-mind returns is at the customer’s expense.

4. How to Request a Return

Contact us before returning any item:

Please include your order number, item details, and reason for return.

5. Refunds

Once your return is received and inspected, we’ll notify you within 5 business days. Approved refunds are processed within 10 business days to your original payment method.

6. Exchanges

Exchanges are subject to stock availability. Any price difference will be charged or refunded accordingly.

7. Damaged Deliveries

If your order arrives damaged, contact us within 48 hours with photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost.

8. Contact

For returns or refund queries: