Frequently Asked Questions
What materials are your jewellery pieces made from?
Our jewellery is crafted from premium 316L stainless steel with 18K gold PVD plating. We also incorporate high-quality zircon stones and freshwater pearls in select designs. This combination ensures durability, tarnish resistance, and a luxurious finish.
Is your jewellery water-resistant and tarnish-proof?
Yes. Our stainless steel pieces with 18K gold PVD plating are highly resistant to water, sweat, and tarnishing. While they can be worn daily, we recommend removing jewellery before swimming in chlorinated pools or saltwater to maintain the finish.
How do I determine my bracelet size?
We provide a detailed sizing guide on each product page. For bracelets, measure your wrist circumference and add 1.5–2 cm for a comfortable fit. Contact us if you need assistance.
Do you ship within South Africa?
Yes, we offer nationwide delivery across South Africa. Standard shipping takes 3–5 business days. Express shipping options are available at checkout. All orders are carefully packaged and tracked for your peace of mind.
What is your returns and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the item is unworn, in its original packaging, and accompanied by proof of purchase. Personalised or custom pieces are non-returnable. Please review our full returns policy for details.
How should I care for my jewellery?
To keep your pieces looking their best, gently wipe them with a soft, lint-free cloth after each wear. Avoid harsh chemicals, perfumes, and lotions. Store jewellery in a dry, cool place, preferably in individual pouches to prevent scratching.
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options including PayFast, SnapScan, and bank transfers. All transactions are encrypted and processed securely.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery in real time through our courier partner's website.